We are hiring a Customer Support Executive who will serve as the frontline of communication with our platform users. The ideal candidate is empathetic, solutions-driven, and thrives in a dynamic service environment.
Key responsibilities include:
Responding to customer inquiries via phone, email, and live chat
Resolving complaints, issues, and technical questions
Recording customer feedback and escalating issues to technical teams
Following up on pending issues to ensure customer satisfaction
Maintaining detailed records of customer interactions in CRM
This is a people-centric role that requires patience, emotional intelligence, and a strong service mindset.
2+ years of experience in customer service or support roles
Strong communication skills in both English and Burmese
Familiarity with help desk tools (e.g., Zendesk, Freshdesk)
Ability to handle high-volume inquiries professionally
Problem-solving attitude with attention to detail
Diploma or Bachelor’s Degree in any field
Attractive base salary with quarterly bonuses
Transportation allowance
Internal training and certification programs
Friendly and supportive team culture
Weekly team lunch and employee engagement activities
Career development with clear promotion path
